Returns & Exchanges
At Serenity Knives Houston, we stand behind the quality of our craftsmanship and curated selection; if you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery.
Verify Eligibility
Ensure your knife or accessory is in its original, unused condition with all factory packaging, documentation, and safety guards intact.
Contact Our Team
Email our Houston shop to request a Return Merchandise Authorization (RMA) number and receive specific shipping instructions for your cutlery.
Secure Packaging
Safely pack your item in a sturdy box with ample cushioning to prevent movement and ensure the blade does not pierce the packaging during transit.
Ship and Track
Send your package via a carrier with tracking capabilities and insurance, as Serenity Knives is not responsible for items lost or damaged during return shipping.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing